Culture Shock

June 15, 2015.  Everybody warned me it would happen.  I’ve read articles in preparation for it:  culture shock — the moment when the move to a new country stops being filled with wonderful discoveries and instead becomes about combatting daily little irritations.  You know what I mean, when people behave in baffling ways quite different from the familiar traditions of your home country, and you run short of patience in trying to rationalize such contradictions.

Yes, I know that the persistently cold and rainy days (plus my recent battle with clothes moths, which have infested every square inch of our apartment), have drained my reservoir of good humor and taxed my coping mechanisms.  And so, in hopes that the mere act of venting my frustrations will help restore my equanimity, please forgive me for this whining post.  And please excuse the lack of images; it’s impossible to politely document annoying behavior without inciting anger in the subject being photographed.

Southern Manners Vs. Social Mayhem?
My initial descent into a lousy attitude began with periodic observations of what I called “bad manners.”  Yes, I know I’m a U.S. Southerner at heart, which means I’ve been raised with a strict social code of excessively chatty politeness and overly effusive gentility.  But believe me, I’ve now gotten used to self-absorbed behavior on the streets of Chicago where I’ve lived for the past 20 years.  I had to laugh when my cousin Colby, who hails from my home town in Kentucky, recounted his visit by saying, “I don’t like Chicago.  Them people ain’t friendly ‘t’all.  They don’t even say howdy to ya on the street.”  Nope, publicly greeting strangers isn’t common in Chicago, but neither is blatant and seemingly purposeful rudeness.

I’m talking about stuff like someone hip-checking me to cut in line in front of me, or roughly pushing me out of the way to get on the train before me, or walking right on top of me until they clip my heels and make me lose a shoe so that they can pass me, or purposefully letting a door slam in my face, or snatching the last container of milk at the grocery store right out of my hand as my fingers close around it.  At first, all of these little irritants I chalked up to quirky individuals whose “mammas didn’t raise ’em right.”  Never once did I consider classifying such lack of common courtesy as a “national trait.”

IMG_4956
Note how randomly people enter and exit this tight tunnel. No such thing as keeping to the right to facilitate traffic flow. Same thing with double doors. Using the right door for entering a building and the left to exit is also often ignored.

Norwegian Chicken
But one day, after a particularly rough trip to the office filled with multiple instances like those cited above — including one woman who seemed intent on deliberately (and successfully) blocking me from entering the train — I wondered to a colleague if I was somehow irritating people by not knowing hidden cultural protocols regarding public traffic flow and checkout-line etiquette.

My colleague laughed and said, “No, you’ve just been an unwilling participant in the game of what we like to call ‘Norwegian Chicken.’  It happens to all of us newbies from other parts of the world.  On a daily basis.”  (‘Chicken,’ by the way, is an American game of bravado, where two folks stare each other down, or charge towards each other in a car or on foot, to see who will relent.  The first to blink or veer away is the loser, i.e., the weaker, easily scared “chicken.”)

And it’s true, I’ve experienced several encounters where I’m the only one on the street, and a Norwegian comes towards me from the opposite direction.  I move to the right, thinking that he or she will move to his or her right and thus avoid a collision.  Instead, he or she continues to veer into my pathway until I’m literally pushed off the sidewalk.  This once happened in a store with a woman who ended up physically bulldozing me with her shoulder all the way into a rack of clothing — even though the entire 20-foot-wide shopping aisle was completely free of other obstacles.

The weirdest part is, even if I eventually give up and change direction, the other person usually looks right at me and swerves to meet me until we collide and are forced to perform a comical pas-de-deux to untangle ourselves.  In the end, there’s usually lots of persistent pushing and angry “harumphing” on the part of the Norwegian, as if he or she doesn’t understand that I’m a solid object and is frustrated that I just don’t simply evaporate out of the way.  I always apologize and excuse myself, but never once have I received an unnskyld (“sorry”) in return.   It appears that Norwegians are quite loath to admit a navigational error.

When is Going Left Right?
Since I really hate attributing “Norwegian Chicken” to a willful desire to assert dominance, I’ve made a list of other possible reasons for the behavior.  1)  Perhaps Norwegians once drove on the opposite side of the road, like in Britain, and the “keep to the right” rule that now applies to cars still hasn’t yet caught on for humans.  2)  Maybe the use of roundabouts here has jumbled people’s gyroscopes, confusing how they think of “left” and “right.”

Honestly, I’ve witnessed this firsthand myself, when taking Driving Lessons in preparation for getting my Norwegian license.  My  instructor’s concept of left and right in a roundabout was quite different from my own.  Long story made short:  my perception was that every street spooling off of a roundabout constituted a right turn (i.e. “take the first, second, or third right”), whereas the instructor perceived the first street encountered as “right turn,” the second street as “straight,” and the third street as a “left turn.”

Anyway, this latter theory of perceived left and right might explain why, every single time I ask directions of someone on the street, they steer me exactly opposite of my intended destination.  I refuse to believe that all Norwegians are “just messin’ with me” because I’m a foreigner.  And considering that Norwegians were the first to accurately locate and arrive at the North and South poles, I can’t imagine that they have as poor a sense of direction as I do.  I honestly think that somehow the notions of “left” and “right” get jumbled up in the translation from Norwegian to English when it comes to sidewalk negotiations.  In other words, from the perspective of where my guide is standing, it’s their right, but my left.

Population Cooperation
A friend of mine has another hypothesis.  She believes that these kinds of public right-of-way politics just aren’t firmly established because, since the population across Norway is so small, folks don’t usually encounter throngs of people in face-to-face confrontations on the streets.  (Norway’s entire population measures only 5.2 million — less than Chicago’s Cook County — and most folks live in rural areas and small towns.)  My friend speculates that Norwegians haven’t developed rigid pedestrian-traffic-flow customs such as “keep to the right” because they don’t regularly encounter intensely crowded sidewalks unless they come to Oslo or travel to another big city outside Norway.

Her theory seems to be born out in pinch points like pedestrian tunnels, where I routinely watch Norwegians weave haphazardly through the hordes of commuters rather than sticking to one side of the passageway.  Frequent collisions result in an irritable jockeying back and forth for ten seconds until the participants have achieved some sort of decision on which direction each offender will proceed.  It really is like watching the random meanderings of hens in a chicken yard.  Everyone’s trying to go somewhere in a hurry, but no one has a clear idea of how to get there unimpeded.

Personal Space and Public Politics
But undefined traffic patterns don’t really explain other rude behavior, like jumping in front of me just as the train or bus doors open, shoving me out of the way to place an order for coffee before me, breathing down my neck while I’m trying to pay, taking food out of my hand in the grocery store, and letting doors slam in my face.

And it doesn’t clarify gym politics.  For example, why — when there’s an entire row of unused treadmills, ellipticals, showers, or hairdryers available — does a Norwegian either push me out of the way to claim the one I’m headed to, or cozy up right next to me and glare at me as if I’ve claimed the best for myself?  My colleagues of other nationalities have complained of the same thing in the gym right across from our job site, so I know it’s not just me or my particular facility.

Christian Krohg
“The Struggle for Existence” shows a bakery distributing bread to some of Oslo’s poor in 1888. It was painted by famous Norwegian artist Christian Krogh, who depicted many such scenes of Norway’s enormous, poverty-stricken lower class. Notice how the children have been pushed to the back of the line, and the adults fight for the one loaf of bread being offered.

I’m now working hard on developing a theory for this behavior.  It wasn’t that long ago that Norway was exceedingly poor.  Several paintings in the National Gallery depict crowds clamoring for food in Oslo, much like the bread lines of Eastern Bloc countries during the Soviet days.  Maybe it’s not stretching things too far to think that in such times, people developed a “Me First” mentality just to survive.  And perhaps putting this assertiveness aside takes more than the 25 years or so that have passed since oil discoveries made the country wealthy.  On the other hand, some of my colleagues think that it has more to do with recent prosperity, where younger Norwegians have developed an attitude of entitlement not so different from many millennials in the United States.

Humiliation, or Education?
Whatever the reason, along with this rather self-absorbed behavior comes another fairly common trait:  public rebukes.  Many Norwegians seem to feel perfectly within their rights to subject a total stranger to an embarrassing and loud public chastisement for a perceived error.  If the finger-pointer is proven wrong in their assumption, they go to any lengths to avoid admitting that they’ve made a mistake.  I’ve witnessed it many times, and here are a few amusing examples of my own experiences:

1. The Checkout Clerk:  At the grocery store, I paid for purchases with my credit card.  (Norway is hoping to phase out cash eventually, so they prefer payment by card.)  Turns out, I had accidentally put the card in the wrong slot in my wallet, but when I went next door to buy flowers and couldn’t find it, I rushed back to the grocery checkout to see if I’d left it there.

As I looked around, the cashier came back and I explained the situation.  She searched for a moment, and then started yelling at me, “I don’t see it.  It’s not here.  Why did you leave it behind?  That was stupid of you.  If you would have told me you were going to leave it behind, I would have reminded you.”  I responded, “Let me get this straight.  You wanted me to tell you that I was about to forget my card, so that you could remind me not to forget it?”  She looked at me blankly, then stalked off.

2 The Delivery Guy:  The airlines lost one of our bags, which unfortunately had the charger to my phone in it.  Since the driver couldn’t call me to let me know he was approaching with the recovered luggage, he’d been instructed to call Matthew ten minutes prior to arrival so that Matthew could notify me via email.  Everything went well, until ten minutes had passed with no buzz on our intercom from the driver to let me know he’d arrived.  Finally I ran downstairs to wait outside, where the driver was just pulling away.

I flagged him down, and the first words out of his mouth were, “You should have put your charger in your purse.  Always keep your charger and your keys in your purse.  I see women do this all the time.  And you don’t have your name or number on the buzzer, so how was I to know which bell to ring?”  I said I’d be sure to heed his advice in the future regarding the charger, but I explained that I did have our name on the buzzer.  He insisted I didn’t, and began yelling.  I finally interrupted him and said, “Come with me and look.”

I took him to the front door and pointed to the buzzer label in 18-point capital letters:  BECK / SMITH SINGLETON.  No apology, he then insisted that the label should have instead read “2A.”  I pointed to the building’s address signpost, “2A is our street address, not our unit number.  Why would I put the street address on my security buzzer?  By the way, we don’t have unit numbers in our building, only floors with personal names.”  In a heartbeat, he went right back to berating me about leaving my charger in my purse.

3. The Waitress:  At a restaurant in downtown Oslo, we ordered food, and the cashier asked us where we were sitting.  Since we responded “outside,” she told us to come back to the counter to pick up our food in ten minutes.  Ten minutes passed; no food on the counter.  Five more minutes, no food.  Matthew had to visit the men’s room, so I decided to wait at the counter for the food.

The cashier came up to me, plate in hand, and began screaming, “Is this your food?  Do you expect me to look all over the restaurant for you to give you your food?  I’ve wasted five minutes searching for you!  Don’t you know I have better things to do?”  All of this was screamed so loudly that the entire restaurant full of people grew completely silent.  I apologized for the inconvenience, reminded her of our original conversation, and explained how we’d tried to follow her instructions, but she shouted me down and delivered another five-minute lecture about my ineptitude and general stupidity.

I wish I could say that these were aberrations, but truly, I encounter or witness some sort of public reprimand like this about once a week.  Many of my colleagues have experienced the same thing, so I know I’m not alone.  One co-worker who was out skiing had a stray dog follow him for a while, and when it squatted for a poop, a group of Norwegians gathered to chastise him for not cleaning it up, even though he explained it wasn’t his dog and he didn’t have a plastic bag handy.  Another friend of mine was sitting at a coffee shop when a Norwegian guy passing behind her slipped on the newly mopped floor and doused them both with hot coffee.  He began yelling at her for making him spill his cup, even though she was seated and he was the one in motion who’d slipped.

I should clarify that I know we’re not being targeted just because we’re American.  When I was at the tailor recently, the owner (Italian) said that he and a Norwegian friend, who runs a restaurant, were talking about their favorite customers.  He said, “My friend and I agreed, Americans are the easiest.  If they don’t like something, they explain it simply and move on.  They don’t dwell on it, and they maintain their good humor and friendliness.  If they’re really dissatisfied, they don’t come back.”  I asked him, “Who are your worst customers?”  “Norwegians,” he replied.  If they’re unhappy, they go on and on about it.  Loudly.  Berating and belittling you.  Their goal is to humiliate.”

It's weird for me to see parents struggling to get a baby carriage on or off the train -- and no one steps forward to help them.
It’s weird for me to see parents struggling to get a baby carriage on or off the train — and no one steps forward to help them.

I haven’t come up with a great explanation for this behavior yet, other than perhaps the universal Scandinavian Jante’s Law that seems to govern society here by stressing that conformity is key to survival and acceptance.  It may be that the pressure to conform makes folks feel within their rights to ostracize anyone who stands out by making a mistake and jeopardizing the collective “we.”

Perceptions of Politeness
Maybe that’s why Norwegians hate admitting a mistake — for fear they’ll receive their own public dressing-down.  I had a Norwegian acquaintance explain to me that there is actually no phrase or word for “excuse me” or “pardon me” — there’s only unnskyld (loosely meaning “sorry,” but literally translated as “treat blame”), which Norwegians are loath to use.  When I asked him why, he said, “For two reasons:  why disturb someone that you’ve bumped into and already bothered by then talking to them?  And anyway, saying unnskyld implies someone has made a mistake, when it might be just an accident that’s no one’s fault.”  In other words, such chattiness is considered being rude and disruptive after having accidentally collided with someone.

Along those same lines, one day a Norwegian colleague came up to one of my co-workers and said, “Why do you Americans always say ‘Please’ and ‘Thank You’ and ‘Sorry’ for everything?  It’s excessive and just so annoying.  Stop apologizing and being grateful all the time.  It just seems weak, groveling, and insincere.  You do your job; I’ll do mine.  No need for all these silly niceties.  They’re unnecessary talking.”  (There seems to be some sort of national internal joke about Norwegians not liking to talk and preferring silence over conversation, unless liquor has loosened their tongues.)

In contrast, we do have another Norwegian friend who runs a restaurant and tells us how much he appreciates American manners.  He’s confessed, “It’s so nice to see your smiling faces and hear your pleasantries.  Sometimes I get tired of Norwegians, who rarely smile and instead point to what they want and say, ‘Give me that; I want this.’  We just don’t have this kind of everyday please-and-thank-you custom here in Norway.  Our language isn’t really geared for it.  It’s more common for us to have this kind of exchange in English with foreigners, but you won’t see it happen nearly so much between Norwegians.”

I looked into the details of his comment and discovered that the true translation of værsågod in Norwegian isn’t really “you’re welcome,” but rather, “be so good,” as in “be so good as to accept this plate of food.”  Just as vær så snill, commonly translated as “please,” really means “be so kind,” as in “be so kind as to pass me the salt” — except that Norwegians typically reach over your plate to get the salt themselves because it’s considered rude to interrupt your meal by asking you to perform a personal task for them.  It also seems that both phrases are seen as somewhat formal and stilted.  Apparently they’re best reserved for more ritualistic occasions and are not expected to be regularly used between folks who know each other well, unless something special demands it.  In other words, if a Norwegian says vær så snill or værsågod to you, they really mean it, it’s not just an empty phrase.

Another Norwegian colleague explained that, since there’s no real word for “excuse me” that doesn’t imply blame, it has become the fashion to say bitte schön, which isn’t even Norwegian.  It’s German, and it’s commonly used to mean “you’re welcome” in Germany, although its literal translation is “please pretty,” like our “pretty please.”)  I’ve mostly only heard this phrase used when someone is trying to get my attention to ask a question.  Only rarely have I heard it used by someone who wants to pass another pedestrian on the sidewalk.  Usually the person just elbows their way around others without acknowledging the interaction with even so much as a backward apologetic glance.  Again, the moral of the story is, just get to where you’re going without annoying someone further by talking to them or engaging in the self-blame game.

That brings me to one more social lesson.  On several occasions I’ve witnessed someone skid and fall on the ice or take a header on their bike after getting a tire stuck in the streetcar tracks.  When I’ve run to help them, they’re usually angry and push me away.  It’s as if they’re embarrassed to have been caught making a mistake.  I’ve now learned that the perceived “polite” way to handle a situation like this is to avert your eyes, thereby saving the person the humiliation of being aware their faux pas has been witnessed.  Only if they lie prone for a while or show signs of being unable to recover is it socially acceptable to offer aid.  It all feels quite odd and cold to me, but I keep trying to remind myself that it’s just a different perspective on what constitutes “good manners.”  I’m trying to adapt my cultural framework to a different point of view.

Safety in Numbers
Speaking of public politics, I’ve just had a minor revelation.  I’m wondering if Jante’s Law of conformity explains why folks go out of their way to wander into my path or cling to me in the gym.  Maybe Norwegians are just more comfortable in public places when operating as a group.  I’m told that most schoolwork involves large group projects, and children are graded less on their individual performance and more on their ability to collaborate with others.  So maybe when in certain settings, folks feel pressure to gravitate towards each other or a lone individual to form a consortium.

I’ll give you an example.  Matthew had an experience the other day where he was running to catch the Trikk (the streetcar).  Another guy twenty feet away, who was headed to a different door, suddenly changed direction and sprinted to get right in front of him.  Same thing happened when getting off the Trikk.  As Matthew prepared to exit, a man and his daughter abandoned the exit stairs they were about to head down and pushed their way in front of Matthew to head down the stairs he was using.  Maybe in both cases, these folks were most comfortable being part of a herd.  And maybe, when they saw that Matthew wasn’t moving to join them, they thought that he knew something they didn’t know — like which side was the “correct” side or which door wasn’t working — so they moved to join him.  Just a thought.

“Me” Versus “We”
So all in all, if I were to construct a model about what governs Norwegian social behaviors, I’d say two philosophies are constantly battling to create balance.  Perhaps past poverty and hardship have driven home the lesson that an individual’s survival requires a certain selfishness.  But living in a cold, harsh, and underpopulated environment has reinforced the need for interdependence and cooperation as vital to the survival of a community at large.  Hence, Jante’s Law emphasizes that “the needs of the many outweigh the needs of the one,” while internal instincts stress the opposite viewpoint, “I must take what I need to live, because my needs outweigh those of the group.”  So maybe safety in numbers and the need for individual accomplishment are at constant war with one another.  And maybe I’m witnessing these two opposite social constructs duke it out daily on the streets of Oslo.

Surviving the Cultural Exchange
In the end, I am convinced that the key to living in another country is learning the reasons behind why folks persist in behaviors that can sometimes seem irritating to a foreigner like me.  Evolution tells us that all behaviors are adaptations to environmental pressures — in other words, a behavior won’t be perpetuated unless it serves a functional purpose in society.  So when one of these inexplicable moments of apparent rudeness happens to me, I’m trying really hard to check myself and remember that it’s not personal or intentional.  And it’s not a dominance thing; it’s just the cultural perceptions of politeness in play.  And I mentally walk myself through the potential psychologies of the situation so that I don’t get really steamed.

I honestly do believe it’s my responsibility as a guest in this country to uncover the reasons for patterns that I find frustrating and perplexing.  My goal is to practice greater patience and learn to better tolerate and even appreciate our differences regarding etiquette and manners.  After all, I’m sure lots of bizarre American behaviors mystify Norwegians who come to visit the States (or watch American reality TV).  So if you’ve actually finished my long dissertation, thanks for bearing with my complaints.  I’m sure I’ll get over it soon.  A little more sunshine, a few weeks with no moths, and a little more reading about Norwegian philosophy will soon have me feeling more charitably inclined.  Cross your fingers.

2 thoughts on “Culture Shock”

  1. I have lived all my life in Norway and never experienced anything like this, just let me say that we are not rude, we have no need of humiliating other people and we do apologize.
    There are always some bad eggs, don’t let them count for a whole population.
    So for another ‘Newbie in Norway’, don’t let this text affect your perception of norwegians.

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    1. Hi Isabell. I’m so sorry to be just responding to your comment — somehow the system never pinged me that you’d written, and I just discovered your note in my old cache. Please know that I would never in any way want to discourage someone who is considering moving here. I absolutely love Norway, and I count myself extremely fortunate to have the opportunity to live here!

      I wrote this post about six months after immigrating, when I was dealing with culture shock and the differences between our customs, which had crept up on me unawares and surprised me. (In so many ways, Norwegians and Americans have lots in common, so the unexpected differences rattled me a bit.) That doesn’t mean I haven’t since encountered similar experiences to those I first described in my post. But now, after two years here, I have a better understanding of protocol, and I don’t get so discouraged and overwhelmed by such moments, or take them personally.

      Please be assured that I don’t perceive Norwegians as intentionally rude or lacking in manners. We all simply sometimes have different expectations of how to respond in certain social situations. For example, I understand that when I’m excessively chatty with total strangers on the bus, or when I natter on uninvited with my Southerner conversational platitudes to coworkers who are anxious to finish their tasks for the day and get home to their kids, I can seem intrusive, insincere, culturally insensitive, and frankly pretty dense. Sorry ’bout that. I still have lots to learn 😉

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